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CMACGM Jobs 2022 – Customer Service Supervisor Jobs In Dubai

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CMACGM Careers – Hiring For Customer Service Supervisor Jobs In UAE

CMACGM Customer Service Supervisor Job – Hey Guys, There Is A Good News For Those Who Are Seeking For Jobs In UAE Here Is a Great Career Opportunity Available. Thousands Of Companies Hiring Now In UAE But Here We Are Sharing Information About CMACGM Careers. Recently CMACGM Located In UAE Shared A Job Notification. According To The Notification CMACGM Open Hiring For Customer Service Supervisor Position, Job Available On Dubai Location. And Company Will Pay Full Amount Of Your Work, CMACGM Dubai Pay A Salary Or Payout Of 4583.00 AED per month Basis To The Selected Candidates. So Guys Who Are Interested In Work With CMACGM Dubai, Can Apply For Customer Service Supervisor Position But Before Applying For The Job First Read-out Full Job Description Mentioned Below And Check Your Eligibility Required For Customer Service Supervisor Vacancies @www.cma-cgm.com 

Brief Information About Customer Service Supervisor Vacancy At CMACGM UAE

Company / Organization CMACGM
Job Profile Or Position NO JOBS AVAILABLE AT TIME
Job Type Full Time
Salary Or Payout AED 4583.00 per month
Job Location Dubai, UAE
Company Website www.cma-cgm.com

 

Job Description For CMACGM Jobs

 

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 150,000 people worldwide, including 2,900 in Marseilles where its head office is located.

THE ROLE:
The VIP desk CS team is a focal point for VIP customers under the customer care function to have a direct engagement with customers on all aspects of their shipment to achieve enhanced customer centricity.

Manage customer expectation and seek continuous improvement measures to enhance customer experience.

RESPONSIBILITIES:
Reinforce the VIP desk for every challenge in pursuit of best customer experience for all IFFs, GA and local VIPs.

Be the focal point for all Reefer and OOG customers.

Ensure efficient coordination with GBS and Customers effectively.

Evaluate Customer requirements and formulate customized SOPs to suit their business needs within the organisational framework.

Be the focal point for CS issues and ensure prioritized resolution of the same by the VIP desk.

Ensure transhipment followup for priority connections for all VIP customers by the VIP desk.

Monitor KPIs and ensure TATs achieved for all functions related to VIP customers.

Organize regular customer meetings along with Sales on a monthly / quarterly basis.

Engage in regular customer education activities.

Organize team meeting with members of the VIP desk to discuss issues, seek new ideas and find solutions.

Encourage postiive team spirit by engaging the team members in various team buidling activities and delegation of responsibilities to empower them.

Always exhibit a pleasant behaviour and positive approach to challenges and change management.

QUALIFICATIONS AND PROFILE:
Master or bachelor’s degree.
Experience leading strong Customer Service team with a minimum of three (3) or more years in similar positions.
Ability to set operational plans with short-term impact by maintaining standards that lead to high performance and execution.
Ability to modify important changes rapidly
Ability to exchange and adapt skills when working together across boundaries
Strong customer centricity
Excellent communication skills and interpersonal skills
MS Office tools, data analytics and reporting

Come along on CMA CGM’s adventure !

Apply Now For Customer Service Supervisor Jobs In CMACGM Dubai

 

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