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Illumina Jobs 2022 – For Senior Manager Service Jobs In UAE| Remote

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Illumina Careers – Hiring For Senior Manager Service & Support – Dubai Jobs In UAE

Illumina Senior Manager Service & Support – Dubai Job – Hey Guys, There Is A Good News For Those Who Are Seeking For Jobs In UAE Here Is a Great Career Opportunity Available. Thousands Of Companies Hiring Now In UAE But Here We Are Sharing Information About Illumina Careers. Recently Illumina Located In UAE Shared A Job Notification. According To The Notification Illumina Open Hiring For Senior Manager Service & Support – Dubai Position, Job Available On UAE Location. And Company Will Pay Full Amount Of Your Work, Illumina UAE Pay A Salary Or Payout Of 32800.00 AED per month Basis To The Selected Candidates. So Guys Who Are Interested In Work With Illumina UAE, Can Apply For Senior Manager Service & Support – Dubai Position But Before Applying For The Job First Read-out Full Job Description Mentioned Below And Check Your Eligibility Required For Senior Manager Service & Support – Dubai Vacancies 

Brief Information About Senior Manager Service & Support – Dubai Vacancy At Illumina UAE

Company / Organization Illumina
Job Profile Or Position Senior Manager Service & Support – Dubai
Job Type Full Time
Salary Or Payout AED 32800.00 per month
Job Location UAE
Company Website


Job Description For Illumina Jobs

Why Us
By joining the MEA Service and Support team as Senior Manager Service & Support – Dubai, you’ll join a culture fueled by innovation, collaboration and openness, helping change lives by driving advancements in life sciences, oncology, reproductive health, agriculture and other emerging markets. Your new colleagues are all deeply passionate about what they do, knowing that our work has the power to improve lives.
Over the last few years, Illumina has experienced rapid expansion and this role is supporting our continued growth plans. This role is based in Dubai, where you will be responsible for the leadership and continuous development of a team of Field Application Scientists and Field Service Engineers within EMEA Service and Support. The position covers the MEA region (excl. SA) within the Emerging Markets subregion.
Why You
To be successful for the role you will have experience establishing and managing best practice field service methodologies required to lead a world class service organization. As well as experience providing after sales support to customers in the life science industry. Demonstrated ability to effectively manage field employees. You will have demonstrated ability to lead cross-functional teams and get results through others as well as implement business systems and processes. You will have the ability to meet operational and customer loyalty metrics, strong verbal and written communication skills as well as strong organizational and planning skills.
If you want to push boundaries and join a culture fueled by innovation, collaboration and openness, this role could be for you. If you want a brilliant, fast-paced, mission-driven environment, then Illumina is the place for you.
The role
This position is responsible for the leadership and continuous development of a team of Field Application Scientists (FAS) and Field Service Engineers (FSE) within MEA Service and Support. The Manager will ensure that World-Class service is provided to Illumina’s customers by minimizing instrument down time, investigating and documenting complaints, providing scheduled maintenance, upgrades, and customer trainings. They will be responsible for setting goals for the team, provide feedback, and facilitate communication between Illumina and our customer install base.
Responsibilities will include
  • Hire, develop, and maintain service & support staff to deliver personable, responsive support with high technical expertise, to our distributors.
  • Provide technical leadership and case management guidance to FAS & FSE
  • Ensure key performance metrics, including customer response time, issue resolution time, technical accuracy, and departmental efficiency are met or exceeded.
  • Monitor and manage key distributor and account relationships, whilst collaborating with colleagues to increase activity from the partner’s existing customer base in assigned region by ensuring customers owned by the partner are both satisfied and are making optimal use of their Illumina systems.
  • Contribute to the development of commercial infrastructure, processes, and systems to increase the quality and efficiency of support to Illumina customers in region.
  • Continuous maintenance and optimization of support processes including phone, email, technical and service bulletins, and CRM workflows
  • Coordinate and provide training to staff on Illumina products, problem solving skills, and customer service skills.
  • Continuous improvement of the end customer experience through distributors, staff, process, and support tool development.
  • Motivate and lead the team through performance coaching, career planning, and setting development objectives.
  • Develop strong interdepartmental collaborations with Partner and internal teams from Product Marketing, Sales, Product Development, Engineering, and Operations to ensure actionable information and recommendations.
Preferred background, skills and experience
  • Strong customer centric nature with a proactive approach
  • Highly motivated and successful leader who enjoys a challenging and dynamic work environment
  • Excellent time management, organizational and interpersonal skills
  • Attention to detail and analytical problem solving with strong decision-making skills
  • Considerable industry experience in biotechnology with confocal laser scanners, liquid handling robotics, or related technology
  • Preferably has Masters of Science or PhD
  • Graduate degree and formal management training preferred
What can you expect
With Illumina you can expect a highly competitive salary accompanied by a market leading benefits package. You will be part of the global leader in the Sequencing industry where you will find robust growth opportunities and career development within Illumina.
Our team members are bright, energetic and dedicated – they are the driving force behind our innovation and impact. To attract the best and brightest, we offer a competitive employee benefits program. We view it as a smart investment in our people, one that recognizes the tremendous value they bring to our business every day. At Illumina, we push boundaries. We think beyond the conventional. We dream big. With the energy of so many bright and accomplished people, the opportunities are endless.

Concerns regarding COVID-19 continue as positive cases are experienced in the communities in which we operate. Please be aware that, as a condition of employment, Illumina may require proof of COVID vaccination in accordance with local statutory requirements (subject to limited exceptions) beginning November 1, 2022.

Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.

Apply Now For Senior Manager Service & Support – Dubai Jobs In Illumina UAE

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