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Uber Jobs 2022 – CommOps MENAP & Strategic Programs MEA Lead Jobs In Dubai

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Uber Careers – Hiring For CommOps MENAP & Strategic Programs MEA Lead Jobs In UAE

Uber CommOps MENAP & Strategic Programs MEA Lead Job – Hey Guys, There Is A Good News For Those Who Are Seeking For Jobs In UAE Here Is a Great Career Opportunity Available. Thousands Of Companies Hiring Now In UAE But Here We Are Sharing Information About Uber Careers. Recently Uber Located In UAE Shared A Job Notification. According To The Notification Uber Open Hiring For CommOps MENAP & Strategic Programs MEA Lead Position, Job Available On Dubai Location. And Company Will Pay Full Amount Of Your Work, Uber Dubai Pay A Salary Or Payout Of 9926.00 AED On Monthly Basis To The Selected Candidates. So Guys Who Are Interested In Work With Uber Dubai, Can Apply For CommOps MENAP & Strategic Programs MEA Lead Position But Before Applying For The Job First Read-out Full Job Description Mentioned Below And Check Your Eligibility Required For CommOps MENAP & Strategic Programs MEA Lead Vacancies @auth.uber.com 

Brief Information About CommOps MENAP & Strategic Programs MEA Lead Vacancy At Uber UAE

Company / Organization Uber
Job Profile Or Position CommOps MENAP & Strategic Programs MEA Lead
Job Type Full Time
Salary Or Payout AED 9926.00 per month
Job Location Dubai, UAE
Company Website auth.uber.com

 

Job Description For Uber Jobs

Job details

Job Type
Full-time

Full Job Description

About the Role

MENAP Regional Community Operations (CommOps) Lead for Uber Rides business manages and is responsible for optimizing all of our customers (i.e., partner drivers, riders) interactions across all channels for the MENAP market.
The mission is to deliver an outstanding experience for every interaction we have and deliver this in the most efficient and lean way possible for all our riders and drivers. All this is done in a way that establishes trust for our community, which is of paramount importance and integral to the way our customers experience our product.
The role involves managing a team of local Customer Strategy & Operations Managers, and building and encouraging strong cross-functional relationships with partners across Operations, Finance, Legal, Marketing, etc. Ultimately, the CommOps Lead will be held accountable for the full suite of support health metrics (e.g., queue health, SLAs, contact volumes, support cost/financials, quality and efficiency) for their territory.
In addition to the above responsibilities the individual will also lead a suite of strategic programs to deliver exceptional customer experiences. The role will also support other sub-regional leads in delivering cross-MEA projects such as improving 1*CSAT for support interactions, ensuring smooth transition of operations of greenlight hubs, working on automation projects etc. This will be done by working with stakeholders across the organization.

What you will Do

  • Influence senior leadership on how to efficiently scale human-based support processes across a globally distributed labour force
  • Plan and implement forward-looking projects that enable Uber’s leadership to make strategic decisions on the future of customer interactions within your region
  • Focus on the main performance metrics that matter to our business, through your immediate team and the performance of our partners.
  • Collaborate with other Regional/Functional Leads within the broader Europe/Middle East/Africa Community Operations team and stakeholders across the business (e.g., Central Operations, Product, Marketing, Finance)
  • Develop key stakeholder relationships across the Uber Rides business with a view to enabling your team and others to deliver outstanding customer experiences.
  • Recruit, lead, mentor the members of your team in career development!
  • Develop high-impact communications and presentations tailored to an executive/director-level audience!

What you will Need

  • Minimum 8 years of operational leadership experience. This includes experience in leading large teams with overall ownership preferred in an international company.
  • Excellent people management experience with demonstrated ability to effectively lead, set team goals, develop people to their highest levels of performance, and guide your teams through challenging managerial situations.
  • A self-starter attitude and ability to exercise judgment and resolve difficult problems.
  • Prior professional experience with optimisation, processes, detailed organisation, program/project management.
  • Ability to travel to MENAP markets once lockdowns are lifted.

Apply Now For CommOps MENAP & Strategic Programs MEA Lead Jobs In Uber Dubai

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